Personal Information

  • Name: Nick Smarto
  • Nationality: United States, Italy
  • Location: Beautiful Pittsburgh, PA
  • Phone: 724-689-2577
  • Email: nicksmarto@gmail.com
Download Resume

Professional Profile

Thriving in fast-paced environments, I've spent the bulk of my career keeping interdisciplinary teams on the same page by leveraging my technical expertise and business acumen. I'm obsessed with numbers, and take pride finding patterns and trends where others see random data. Compulsively creative and relentlessly restless, I manage programs, projects, and events with keen awareness to the needs of broad sets of stakeholders.

I began my career in the engineering realm, and quickly evolved to tackle multi-million dollar initiatives. Most recently, I've launched an around-the-clock support team at Google to enable >$2B in annual advertising budget to be spent with confidence by our key partners. On the side, I maintain a vivid list of side projects, including professional photography, event production, music festival digital marketing management, and RV'ing around the country.

Work Experience

May 2013 - Present

Operations Manager

Google, Channel Intelligence

Managing programs and projects in the digital shopping domain, I have focused on building a support team from the ground up that services >100 top-spending accounts including Wal-Mart, Victoria's Secret, Best Buy and beyond. My team of 35+ support agents provides 24/7 support for major retailers and is dedicated to product feed curation, retail data optimization, reactive support, and technical account management. By maintaining lean processes, effective quality frameworks, and superior team training, we continue to increase the size and scope of our $2B business. Your Cyber Monday is my Super Bowl.

  • End-to-end support management, including forecasting, utilization management, capacity planning, and vendorization.
  • Deep metrics and insights around cost-to-serve, client spending habits, resource allocation, and case volumes.
  • Designing product enhancements, reducing system-generated alerts, training interdisciplinary teams.
  • Fully vendor-backed support team deployed, with >95% SLA and >99% quality during critical shopping periods.

July 2011 - May 2013

Sales Application Engineer

Siemens Industry, Inc. Drive Technologies

Technical sales position, designing multi-million dollar solutions for industrial customers. Specialized in Variable Frequency Drive (VFD) systems and AC motors in excess of 50,000 HP. Ushered customers through the sales cycle through diligent application engineering, finding technical solutions to complex engineering problems, and providing sales support for >$50M in annual engineered product sales.

  • Managed a multi-year frame agreement worth $10M for the largest petrochemical facility in the world in Saudi Arabia.
  • System integration, quotation management, specification review, and client communication for large-scale industrial installation.
  • Responsible for individual project P&L, with a strong history of uncovering cost-savings for company and customer alike.

October 2009 - June 2011

Business Development Application Engineer

Elliott Group, Engineered Products

Oversaw software development efforts to produce internal and external tools dedicated to estimating the price, cost, and manufacturability of enormous turbomachinary. Worked with software development contractors to produce robust pricing tools, quotation generation software, cost models and beyond.

  • Developed quotation tool that estimated the costs of multi-million dollar turbomachinary within 2.5% accuracy.
  • Designed pricing software to estimate market price and margins for complex industrial projects.
  • Created complex algorithms to evaluate the manufacturability for large-frame steam turbines and compressors up to 70,000 horsepower.

September 2009 - October 2009

Design Specialist

GAI Consultants, Contract Position

Short contract position, providing engineering support and drawings markups for Gen 3+ nuclear power plants. I combed over drawings with a fine-toothed comb to spot inconsistencies that failed to be captured during the design revision process.

  • Reviewed design modification proposals for the Westinghouse AP1000 nuclear reactor, the first Generation III+ reactor to receive final design approval from the NRC.
  • Revised technical drawings to synchronize engineering design departments and technical documentation control departments
  • Modified internal documentation to ensure compliance with Nuclear Regulatory Commission (NRC) standards and practices.

February 2009 - September 2009

Mechanical Design Engineer

Daedalus Product Development

Starting as an internship and evolving in to a full-time gig, I flexed my mechanical engineering muscles by designing, prototyping, and fabricating an array of specialty consumer devices. With lots of hands on experience, rigorous 3D modeling, and truly wise engineering mentors, I landed out of undergrad on my feet.

  • Designed and tested components and assemblies for the medical and mine safety industries.
  • Validated product designs using Finite Element Analysis (FEA) in both SolidWorks and ProEngineer packages.
  • Keystone project: building a shopping-cart sized chiller/intercooler for veterinary purposes.

Education

2012-2015

Tepper School of Business (Carnegie Mellon)

Master of Business Administration (MBA)

Concentrations in Strategy, Entrepreneurship, and Technology Leadership.

2005 - 2009

Carnegie Mellon University

BS Mechanical Engineering

Deans List. Academic projects included lunar wheel development for Astrobotic Inc.

References

Ashley Kaufman

Partner Operations Manager @ Google

"Nick not only is a pleasure to work but he is a great leader across both internal and external initiatives. Nick is an excellent problem solver, creative thinker, and great communicator and is always willing to help out other team members. Nick's wealth of technical knowledge and upbeat personality makes him a great asset to any organization."

Mark Rowley

Operational Auditor @ Siemens

"Nick Smarto has the valuable combination of technical engineering expertise along with high financial aptitude. I witnessed on multiple occasions Nick coming up with innovative solutions to difficult customer challenges and negotiating commercial agreements beneficial to both the organization and its customers. In addition to being highly talented, Nick also has great interpersonal skills. He is the type of person that others gravitate to, and he used this charisma to form valuable business relationships throughout our organization. I’m sure that whatever Nick pursues in his career, he will be extremely successful, and any organizations that choose to invest in Nick will see substantial benefits."

Technical Skills

+
Lines in longest SQL query

Data Mining

SQL, advanced Excel (VBA), MATLAB. If there is a trend in a dataset, I will show it no mercy.

+
Years of Experience

SolidWorks

Photo-realistic rendering, manufacturing tolerance design, complex assemblies with multiple degrees of freedom. The works.

$ M
Largest VFD package sold

Technical Sales

System specification, integration, and applications engineering for industrial and information technology products.

+
Years of Experience

Adobe Photoshop

Not just making memes. Professional photographer with high-level retouching and editing experience.

+
Productions as Lead LD

Lighting Design

Lighting design in theatrical and concert environments. Automated fixture programming and time-coding.

Size of largest vendor team

Vendor Management

I've managed teams of implementation and support vendors, international and domestic, with 24/7 support experience.

Photos in my archive

Photography

Paid my way through undergrad with a wedding photography business, and still shoot actively.

Clients serviced in 2016

Program/Project Management

From concept to launch and beyond, I've managed software development, event production, and business development projects.

Careers

  • Business Development

    Competitive positioning, pricing, scaling, and growing new technologies in the industrial, entertainment and IT sector.

  • Lighting Design

    I've designed (and operated) lighting for concerts, stage productions, and architecture installations.

  • Photography

    I've owned and operated a photography business for many years. Not just taking photos, I covered sales, marketing, web development and fulfillment sides of the business.

  • Mechanical Engineering

    Equal parts designer and analyst, I have engineered products and processes with focus on efficiency, efficacy, and ethics.

  • Motor-homing

    Okay, this isn't a 'career', but it ought to be. I love taking the RV on new adventures.

  • Vendor Management

    Extensive background in managing international and domestic vendor teams.

  • Technical Design

    Electromechanical assemblies, micro controllers, robotics. Through work and play, I've been able to design some nifty machine.

  • Event Production

    Marketing, business development, and project management for the Great Blue Heron music festival. Lead digital marketing manager.

Contact

I'm always excited to hear about opportunities for new side projects, wilderness adventures, or even new career paths.

Feel free to reach out!

268 S. Euclid Avenue
Pittsburgh, PA 15206
Tel: +1 724 689 2577
E-mail: nicksmarto@gmail.com

This will be replaced with the Google Map.